Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
General Questions
Browse our products, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team immediately.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Shipping & Delivery
Shipping costs vary based on your location and the shipping method selected. Standard shipping starts at $5.99, and we offer free shipping on orders over $50.
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping options are also available at checkout.
We can help to arrange the courier service for you based on the couriers we have. But we cannot 100% guarantee that it can be changed successfully. Please customer service for more details.
Since we have been actively taking measures, the issue of delay is gradually alleviated. Now, it is normal that your later package may be carried by a more efficient shipping channel. As long as your package is still in transit within the estimated time frame, you can expect it soon!
In most cases, packages arrive within the estimated delivery time — and sometimes even earlier for a pleasant surprise. We truly appreciate your patience while waiting for your order.